Privacy Policy

Moving Forward Real Estate Group
Effective Date: 6/12/2025
Last Updated: 6/12/2025

Introduction

Moving Forward Real Estate Group ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website movingforward.homes, use our services, or interact with us in connection with real estate transactions.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Property Information: Property preferences, search criteria, property details, location preferences
  • Financial Information: Income details, credit information, financing preferences, loan information
  • Transaction Information: Purchase/sale details, contract information, closing documents
  • Payment Information: Billing address, payment method details (processed securely through our payment processors)
  • Communication Records: Messages, emails, SMS/text messages, and other communications with our team

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Website Usage Data: Pages visited, time spent, click patterns, referring websites
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Data: Information collected through cookies and similar technologies

How We Use Your Information

We use your personal information for the following purposes:

  • Real Estate Services: Providing brokerage services, property searches, market analysis, and transaction assistance
  • Communication: Responding to inquiries, providing updates on properties and market conditions via email, phone, and SMS
  • Transaction Processing: Facilitating real estate transactions, coordinating with lenders, title companies, and other professionals
  • Payment Processing: Processing payments and managing billing for our services
  • Marketing: Sending newsletters, property alerts, and marketing communications via email and SMS (with your consent)
  • Appointment Management: Sending appointment confirmations and reminders via text message
  • Website Analytics: Understanding how visitors use our website to improve functionality and user experience
  • Client Analytics: Providing website analytics and performance data to our clients using our self-hosted analytics tools
  • Legal Compliance: Complying with legal obligations and protecting our rights

SMS/Text Messaging

Consent and Opt-In

By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive SMS/text messages from Moving Forward Real Estate Group. This includes:

  • Property alerts and updates
  • Appointment confirmations and reminders
  • Transaction updates and important notifications
  • Market updates and promotional messages (if you opt-in)

Message Frequency and Charges

  • Message frequency varies based on your preferences and real estate activity
  • You may receive up to 10 messages per month for transactional purposes
  • Marketing messages will only be sent with your explicit consent
  • Message and data rates may apply as determined by your mobile carrier
  • You are responsible for all charges associated with text messages

Opt-Out Instructions

You may opt-out of SMS messages at any time by:

  • Replying "STOP" to any text message from us
  • Texting "STOP" to 312-313-0014
  • Calling us at 312-313-0014
  • Emailing us at [email protected]

After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-subscribe.

TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations:

  • We obtain express written consent before sending marketing messages
  • We maintain opt-out records and honor all opt-out requests
  • We do not use automated dialing systems without proper consent
  • We respect Do Not Call Registry preferences

SMS Data Security

Text messages are transmitted over third-party networks and may not be encrypted. Do not send sensitive financial information via text message. For sensitive communications, please call or email us directly.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal)
  • Website analytics (Google Analytics, Microsoft Clarity)
  • Email marketing services
  • Cloud storage and hosting services

Real Estate Transaction Parties

In connection with real estate transactions, we may share relevant information with:

  • Other real estate professionals representing the other party
  • Lenders and financial institutions
  • Title companies and escrow agents
  • Inspectors, appraisers, and other transaction professionals
  • Legal counsel

Legal Requirements

We may disclose information when required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure the safety of our clients and staff
  • Prevent fraud or illegal activities

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

Third-Party Services

Our website integrates with several third-party services:

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect and process data according to their privacy policy.

Microsoft Clarity

We use Microsoft Clarity to understand user interactions and improve website experience. Microsoft processes this data according to their privacy policy.

66analytics

We use our self-hosted 66analytics platform to provide website analytics and performance reporting to our clients. This data remains under our direct control and is not shared with external third parties.

Payment Processors

  • Stripe: Processes credit card and ACH payments according to their privacy policy
  • PayPal: Processes PayPal payments according to their privacy policy

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

  • Active Client Records: Duration of business relationship plus 6 years
  • Transaction Records: As required by law and professional standards (typically 7 years)
  • Marketing Communications: Until you unsubscribe or request removal
  • Website Analytics: Aggregated data may be retained indefinitely

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Your Privacy Rights

General Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal and business requirements)
  • Object to certain processing activities
  • Withdraw consent for marketing communications

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know

You can request information about:

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collecting information
  • Categories of third parties with whom information is shared

Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You have the right to opt-out of the sale of personal information. Note: We do not sell personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights

To exercise your CCPA rights, contact us using the information below. We may need to verify your identity before processing your request.

Marketing Communications

With your consent, we may send you:

  • Property listings and market updates via email and SMS
  • Newsletter and industry insights
  • Appointment reminders and transaction updates via text
  • Promotional offers and events

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Replying "STOP" to text messages
  • Contacting us directly
  • Updating your preferences in your account

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on our website and indicate the effective date. Significant changes will be communicated through email or prominent website notice.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Moving Forward Real Estate Group
Carol Zegiel
1315 John St.
Joliet, IL 60435

Email: [email protected]
Phone: 312-313-0014

For California residents exercising CCPA rights, please include "CCPA Request" in your subject line.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Moving Forward Real Estate Group.